BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Fifalde - ECPv6.15.17.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Fifalde X-ORIGINAL-URL:https://fifalde.ca X-WR-CALDESC:Events for Fifalde REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Toronto BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20290311T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20291104T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20300310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20301103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20310309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20311102T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;VALUE=DATE:20300101 DTEND;VALUE=DATE:20300102 DTSTAMP:20260415T113727 CREATED:20230520T192651Z LAST-MODIFIED:20230520T192651Z UID:9727-1893456000-1893542399@fifalde.ca SUMMARY:ISO/IEC 20000 Lead Auditor DESCRIPTION:The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles\, procedures\, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1\, the recommendations of ISO 19011\, and other best practices of auditing. \n\nThis training course also provides exercises\, quizzes\, and practical examples to help you understand the most important aspects of SMS audits. It elaborates\, among others\, on the practical aspects\, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit\, the application of principles of auditing\, the audit methods\, the evidence collection and verification\, the leading of an audit team\, the drafting of nonconformity reports\, and the preparation of the final audit report. \n\nTarget Group\nThe ISO/IEC 20000 Lead Auditor course is intended for everyone playing a role or having an interest in IT service management. This includes: \n\nAuditors seeking to conduct and lead SMS audits\nManagers or consultants seeking to master the SMS audit process\nIndividuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization\nTechnical experts seeking to prepare organizations for an SMS certification audit\nExpert advisors in service management\n\nThe main requirements for participating in this training course are a basic knowledge of ISO management system standards\, a general understanding of ISO/IEC 20000-1\, and comprehensive knowledge of audit principles. \nObjectives\nBy the end of this training course\, the participants will be able to: \n\nExplain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1\nInterpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor\nEvaluate the SMS conformity to ISO/IEC 20000-1 requirements\, in accordance with the fundamental audit concepts and principles\nPlan\, conduct\, and close an ISO/IEC 20000-1 audit\, in accordance with ISO/IEC 17021-1 requirements\, ISO 19011 guidelines\, and other best practices of auditing\nManage an ISO/IEC 20000-1 audit program\n\nCoure Approach\nThe training course is participant centered and contains: \n\nTheories\, approaches\, and best practices used in service management system audits\nLecture sessions illustrated with practical examples\nPractical exercises based on a case study and discussions\nInteraction between participants by means of questions and suggestions\nExercises tailored to prepare the participants for the certification exam\n\nExam\nThe “PECB Certified ISO/IEC 20000 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains: \nDomain 1: Fundamental principles and concepts of a service management system\nDomain 2: Service management system requirements\nDomain 3: Fundamental audit concepts and principles\nDomain 4: Preparing an ISO/IEC 20000 audit\nDomain 5: Conducting an ISO/IEC 20000 audit\nDomain 6: Closing an ISO/IEC 20000 audit\nDomain 7: Managing an ISO/IEC 2000 audit program \nContent: \n \nFor more information\, please see the:Fifalde-ISO-20000-1-LA-EN-Course-Description-EN-V1.1.PDF \nRegister Your Interest or get more info ×You didn't see a suitable course listed or you just want more info\n\n\n \n Name of the training you are interested in*Organization name*Your Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n I would like to complete the course within:\n \n \n This month\n \n \n \n Next month\n \n \n \n 3 months\n \n \n \n 6 months\n How many people would take this course?\n \n \n 1\n \n \n \n 2\n \n \n \n 3\n \n \n \n 4\n \n \n \n 5+\n Online course & private training\n \n I would consider an online course\n \n \n I would consider a private training\n CommentsMath Test!*10+2 x 2=?CAPTCHA\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\nClose\nCoaching Hours for E-Learning×Coaching Hours\nThese are one-on-one coaching sessions allowing the participant(s) to review certain concepts and get additional explanations. \nIt can also be used for reviewing some key elements of the courses and for asking our expert questions before the participant(s) take(s) their exam. \nWe recommend between 1 to 10 hours. Add hours with the + sign \n \nClose URL:https://fifalde.ca/competence/iso-iec-20000-lead-auditor/ CATEGORIES:Service Management END:VEVENT END:VCALENDAR