BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Fifalde - ECPv6.15.17.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Fifalde X-ORIGINAL-URL:https://fifalde.ca X-WR-CALDESC:Events for Fifalde REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Toronto BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20290311T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20291104T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20300310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20301103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20310309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20311102T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;VALUE=DATE:20300101 DTEND;VALUE=DATE:20300102 DTSTAMP:20260516T111758 CREATED:20230521T163547Z LAST-MODIFIED:20260305T235110Z UID:9749-1893456000-1893542399@fifalde.ca SUMMARY:ISO/IEC 20000 Lead Implementer DESCRIPTION:The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems\, the standard comprises practices proven to be useful in the service management industry\, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers\, the standard allows the organization to establish a baseline upon which it can improve in the future.    \n\nThe training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements\, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.  \n\n Target Group\nThe ISO/IEC 20000 Lead Implementer course is intended for everyone playing a role or having an interest in IT service management. This includes:  \n\nManagers or consultants involved in and concerned with the implementation of a service management system in an organization \nManagers and employees seeking to help their organization meet the service requirements and deliver value \nProject managers\, consultants\, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1 \nIndividuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization \nMembers of an SMS implementation team \n\nThe main requirements for participating in this training course are a basic knowledge of ISO management system standards\, a general understanding of ISO/IEC 20000-1\, and an awareness of the management system implementation principles.  \nObjectives\nThe course objectives are:  \n\nGain a comprehensive understanding of the concepts\, approaches\, methods\, and techniques used for the implementation and effective management of an SMS \nAcknowledge the correlation between ISO/IEC 20000-1\, standards in the ISO/IEC 20000 series\, and other ISO standards \nGain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization \nDevelop the necessary knowledge and expertise to support an organization in effectively planning\, implementing\, managing\, monitoring\, and maintaining an SMS \nAcquire the expertise to advise an organization in implementing SMS best practices \n\nCourse Approach\nThe training course is participant centered and contains:  \n\nTheories\, approaches\, and good practices used in service management \nLecture sessions\, which are illustrated with examples and practical exercises based on a case study that include discussions \nInteractions made between participants by means of questions and suggestions \n\n Exam\nThe PECB Certified ISO/IEC 20000 Lead Implementer exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:  \nDomain 1: Fundamental principles and concepts of a service management system\nDomain 2: Service management system requirements\nDomain 3: Planning of an SMS implementation based on ISO/IEC 20000-1\nDomain 4: Implementation of an SMS based on ISO/IEC 20000-1\nDomain 5: Monitoring and measurement of an SMS based on ISO/IEC 20000-1\nDomain 6: Continual improvement of an SMS based on ISO/IEC 20000-1\nDomain 7: Preparation for an SMS certification audit \n \nFor more information\, please see the: Fifalde-ISO-20000-1-LI-EN-Course-Description-EN-V1.1.PDF \nRegister Your Interest or get more info ×You didn't see a suitable course listed or you just want more info\n\n\n \n Name of the training you are interested in*Organization name*Your Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n I would like to complete the course within:\n \n \n This month\n \n \n \n Next month\n \n \n \n 3 months\n \n \n \n 6 months\n How many people would take this course?\n \n \n 1\n \n \n \n 2\n \n \n \n 3\n \n \n \n 4\n \n \n \n 5+\n Online course & private training\n \n I would consider an online course\n \n \n I would consider a private training\n CommentsMath Test!*10+2 x 2=?\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\nClose\nCoaching Hours for E-Learning×Coaching Hours\nThese are one-on-one coaching sessions allowing the participant(s) to review certain concepts and get additional explanations. \nIt can also be used for reviewing some key elements of the courses and for asking our expert questions before the participant(s) take(s) their exam. \nWe recommend between 1 to 10 hours. Add hours with the + sign \n \nClose URL:https://fifalde.ca/competence/iso-iec-20000-lead-implementer/ CATEGORIES:Service Management END:VEVENT END:VCALENDAR