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SUMMARY:ITIL® 4 SPECIALIST: Create\, Deliver and Support (ITIL 4 SPECIALIST CDS)
DESCRIPTION:ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create\, deliver and support IT-enabled products and services whilst also covering supporting practices\, methods and tools.  \nITIL 4 Create\, Deliver and Support Certification (ITIL 4 CDS)  \nITIL 4 Specialist Create\, Deliver and Support (ITIL 4 CDS) is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services\, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. \nITIL 4 Create\, Deliver and Support Course (ITIL 4 CDS)  \nThis module will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.  \nObjectives  \nStudents who complete this course will have learned:  \n\nUnderstand how to plan and build a service value stream to create\, deliver\, and support services:  \nLearn the concepts and challenges that relate to organisational structure\, team capabilities\, roles\, and culture across the SVS  \nUnderstand the value of positive communications  \nUnderstand the planning and management of resources in the SVS  \nUnderstand the value and use of IT across the SVS  \nDiscover how relevant ITIL practices contribute to creation\, delivery\, and support across the SVS and value streams:  \nLearn how to design\, develop\, and transition a value stream using ITIL practices  \nLearn how to better provide user support using ITIL practices  \nLearn how to create\, deliver\, and support services:  \nDiscover how to prioritize\, structure\, and coordinate work and activities  \nUnderstand buy versus build considerations\, sourcing options\, and service integration management (SIAM)\n \n\nWho it is aimed at  \n\nIT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation  \nIndividual responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery\n \n\nContents  \nThe course material includes:  \n\nIntroduction \nOrganization\, management & planning for CDS \nInformation & technology\, & the SVS \nDeveloping a new service; value stream & practices \nSupporting a live service; value stream & practices \nTechniques & options for CDS \n\nFor more information\, please see the ITIL-V4-CDS-course-syllabus-EN-V1.01.pdf \nThis course is sold with the exam.  \nThis course is delivered in collaboration with iLEARN – Innovative Learning\,  an ATO of PeopleCert. \nITIL® 4 SPECIALIST: Create\, Deliver and Support (ITIL 4 SPECIALIST CDS) \nRegister Your Interest or get more info ×You didn't see a suitable course listed or you just want more info\n\n\n                \n                        Name of the training you are interested in*Organization name*Your Name*\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Email*\n                            \n                        I would like to complete the course within:\n			\n				\n				This month\n			\n			\n				\n				Next month\n			\n			\n				\n				3 months\n			\n			\n				\n				6 months\n			How many people would take this course?\n			\n				\n				1\n			\n			\n				\n				2\n			\n			\n				\n				3\n			\n			\n				\n				4\n			\n			\n				\n				5+\n			Online course & private training\n								\n								I would consider an online course\n							\n								\n								I would consider a private training\n							CommentsMath Test!*10+2 x 2=?\n          \n            \n            \n            \n            \n            \n            \n            \n            \n            \n            \n            \n            \n            \n        \n                        \n                        \n\nClose\nCoaching Hours for E-Learning×Coaching Hours\nThese are one-on-one coaching sessions allowing the participant(s) to review certain concepts and get additional explanations.  \nIt can also be used for reviewing some key elements of the courses and for asking our expert questions before the participant(s) take(s) their exam. \nWe recommend between 1 to 10 hours. Add hours with the + sign \n \nClose
URL:https://fifalde.ca/competence/itil-4-specialist-create-deliver-and-support/
CATEGORIES:Service Management
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