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SUMMARY:ITIL® 4 SPECIALIST: Drive Stakeholder Value (ITIL 4 SPECIALIST DSV)
DESCRIPTION:ITIL® 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) module covers all types of engagement and interaction between a service provider and their customers\, users\, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.  \nITIL 4 Specialist Create\, Drive Stakeholder Value Certification (ITIL 4 DSV)\nITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders\, those that focus on customer journey and experience\, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. \nITIL 4 Specialist Create\, Drive Stakeholder Value Course (ITIL 4 DSV)\nThe module covers key topics such as SLA design\, multi-supplier management\, communication\, relationship management\, CX and UX design\, customer journey mapping\, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.  \nObjectives\nStudents who complete this course will have learned:  \n\nUnderstand how customer journeys are designed  \nUnderstand how to target markets and stakeholders  \nUnderstand how to foster stakeholder relationships  \nUnderstand how to align expectations and agree upon details of service  \nUnderstand how to onboard and off-board customers and users  \nUnderstand how to act together to ensure continual value co-creation (service consumption/provisioning)  \nUnderstand how to realize and validate service value\n \n\nWho it is aimed at  \n\nIndividuals in management and service management roles who have a responsibility for the practices such as software engineer/developer  \nDevOps Manager/Specialist\, Solution Architect\, etc.\, as well as individuals who want to acquire the ITIL Managing Professional (MP) designation   \n\nContents\nThe course material includes:  \n\nValue propositions  \nFostering relationships  \nKeeping engagement channels open  \nShaping demand  \nDesigning service offerings  \nAligning and agreeing expectations  \nCo-creating service experiences  \nRealizing value  \n\nFor more information\, please see the ITIL-V4-DSV-course-syllabus-EN-V1.01.pdf \nThis course is sold with the exam.  \nThis course is delivered in collaboration with iLEARN – Innovative Learning\,  an ATO of PeopleCert. \nITIL® 4 SPECIALIST: Drive Stakeholder Value (ITIL 4 SPECIALIST DSV) \nCoaching Hours for E-Learning×Coaching Hours\nThese are one-on-one coaching sessions allowing the participant(s) to review certain concepts and get additional explanations.  \nIt can also be used for reviewing some key elements of the courses and for asking our expert questions before the participant(s) take(s) their exam. \nWe recommend between 1 to 10 hours. Add hours with the + sign \n \nClose\nRegister Your Interest or get more info ×You didn't see a suitable course listed or you just want more info\n\n\n                \n                        Name of the training you are interested in*Organization name*Your Name*\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Email*\n                            \n                        I would like to complete the course within:\n			\n				\n				This month\n			\n			\n				\n				Next month\n			\n			\n				\n				3 months\n			\n			\n				\n				6 months\n			How many people would take this course?\n			\n				\n				1\n			\n			\n				\n				2\n			\n			\n				\n				3\n			\n			\n				\n				4\n			\n			\n				\n				5+\n			Online course & private training\n								\n								I would consider an online course\n							\n								\n								I would consider a private training\n							CommentsMath Test!*10+2 x 2=?\n          \n            \n            \n            \n            \n            \n            \n            \n            \n            \n            \n            \n            \n            \n        \n                        \n                        \n\nClose
URL:https://fifalde.ca/competence/itil-4-specialist-drive-stakeholder-value/
CATEGORIES:Service Management
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