{"id":7766,"global_id":"fifalde.ca\/fr\/?id=7766","global_id_lineage":["fifalde.ca\/fr\/?id=7766"],"author":"1","status":"publish","date":"2021-04-17 05:18:23","date_utc":"2021-04-17 09:18:23","modified":"2026-03-15 18:52:55","modified_utc":"2026-03-15 22:52:55","url":"https:\/\/fifalde.ca\/fr\/competence\/itil-4-diriger-planifier-et-ameliorer\/","rest_url":"https:\/\/fifalde.ca\/fr\/wp-json\/tribe\/events\/v1\/events\/7766","title":"ITIL\u00ae V4 Diriger, Planifier et Am\u00e9liorer (DPA)","description":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Ce module universel repr\u00e9sente un \u00e9l\u00e9ment cl\u00e9 des parcours ITIL 4 Managing Professional et ITIL 4 Strategic Leader. Le module traite l\u2019influence et l\u2019impact des m\u00e9thodes de travail Agile et Lean et la fa\u00e7on dont elles peuvent \u00eatre exploit\u00e9es en faveur d\u2019une organisation.<\/p>\n<p>La formation fournira aux professionnels une m\u00e9thode pratique et strat\u00e9gique pour planifier et fournir une am\u00e9lioration continue avec l\u2019agilit\u00e9 n\u00e9cessaire.<\/p>\n<blockquote>\n<ul>\n<li>La formation comporte un examen en ligne\u00a0:<\/li>\n<li>Dur\u00e9e de 90 minutes (105 minutes pour les candidats qui passent l&rsquo;examen dans une langue autre que leur langue maternelle)<\/li>\n<li>Livre ferm\u00e9<\/li>\n<li>40 questions \u00e0 choix multiple<\/li>\n<li>Score pour passer l&rsquo;examen : 28\/40 points &#8211; 70%<\/li>\n<\/ul>\n<\/blockquote>\n<h3>Objectifs<\/h3>\n<p>Les \u00e9tudiants qui compl\u00e8tent ce cours apprendront:<\/p>\n<blockquote>\n<ul>\n<li>Comprendre les concepts cl\u00e9s de Direct, Plan &amp; Improve<\/li>\n<li>Comprendre l\u2019objectif de ce qui doit \u00eatre dirig\u00e9 ou planifi\u00e9 et savoir comment utiliser les principes et les m\u00e9thodes cl\u00e9s de direction et de planification dans ce contexte<\/li>\n<li>Comprendre le r\u00f4le du GRC et savoir comment int\u00e9grer les principes et les m\u00e9thodes dans le syst\u00e8me de valeur des services<\/li>\n<li>Comprendre et savoir comment utiliser les principes et les m\u00e9thodes cl\u00e9s de constante am\u00e9lioration pour tous les types d\u2019am\u00e9lioration.<\/li>\n<li>Comprendre et savoir comment utiliser les principes et les m\u00e9thodes cl\u00e9s de la Gestion de la Communication et du Changement Organisationnel pour la direction, la planification et l\u2019am\u00e9lioration<\/li>\n<li>Comprendre et savoir comment utiliser les principes et les m\u00e9thodes cl\u00e9s d\u2019\u00e9valuation et rapport dans la direction, la planification et l\u2019am\u00e9lioration<\/li>\n<li>Comprendre et savoir comment diriger, planifier et am\u00e9liorer les flux de valeur et les pratiques<\/li>\n<\/ul>\n<\/blockquote>\n<h3>Adress\u00e9 \u00e0<\/h3>\n<p>La formation est destin\u00e9e aux managers de tous les niveaux impliqu\u00e9s dans la d\u00e9termination de l\u2019orientation et de la strat\u00e9gie ou dans le d\u00e9veloppement d\u2019une \u00e9quipe en constante am\u00e9lioration. Elle fournit aux individus les comp\u00e9tences pratiques n\u00e9cessaires pour cr\u00e9er une organisation TI \u00ab\u00a0qui apprend et s\u2019am\u00e9liore\u00a0\u00bb. Une formation accr\u00e9dit\u00e9e pour les modules ITIL Managing Professional est obligatoire pour permettre une compr\u00e9hension compl\u00e8te du mat\u00e9riel de base.<\/p>\n<p>Ce cours est \u00e9galement destin\u00e9 aux leaders et managers TI de tous les niveaux d\u2019une organisation qui souhaitent obtenir l\u2019appellation de ITIL Managing Professional (MP) ou l\u2019appellation de ITIL Strategic Leader (SL), et\/ou ceux qui sont impliqu\u00e9s dans la d\u00e9finition de la direction TI et de la strat\u00e9gie.<\/p>\n<h3>Contenus<\/h3>\n<p>Sujets trait\u00e9s\u00a0:<\/p>\n<blockquote>\n<ul>\n<li>Introduction<\/li>\n<li>Concepts cl\u00e9s de DPI<\/li>\n<li>Principes et m\u00e9thodes cl\u00e9s de Direction and Planning<\/li>\n<li>Gestion, Risque et Conformit\u00e9<\/li>\n<li>Am\u00e9lioration constante<\/li>\n<li>Gestion de la Communication et du changement organisationnel<\/li>\n<li>\u00c9valuation et rapport<\/li>\n<li>Flux de valeur et pratiques<\/li>\n<\/ul>\n<\/blockquote>\n<h3>Pr\u00e9requis<\/h3>\n<p>Le\u00a0<strong>niveau Foundation<\/strong>\u00a0est une condition pr\u00e9alable \u00e0 la poursuite de ce niveau de qualification ITIL 4. Pour pouvoir acc\u00e9der \u00e0 l\u2019examen il est obligatoire d\u2019avoir fr\u00e9quent\u00e9 un cours de formation accr\u00e9dit\u00e9.<\/p>\n<h6><\/h6>\n<\/div><div class=\"fusion-text fusion-text-2\"><p style=\"text-align: center;\"><strong>Cette formation est vendue avec l\u2019examen.<\/strong><\/p>\n<p style=\"text-align: center;\">Pour plus d\u2019information \u00e0 cet \u00e9gard, veuillez consulter: <a href=\"https:\/\/fifalde.ca\/wp-content\/uploads\/2021\/04\/ITIL-V4-Diriger-Planifier-et-Ameliorer-syllabus-FR-V1.0.pdf\" target=\"_blank\" rel=\"noopener\"><strong>ITIL-V4-Diriger-Planifier-et-Ameliorer-syllabus-FR-V1.0.pdf<\/strong><\/a><\/p>\n<p style=\"text-align: center;\">Ce cours est dispens\u00e9 en collaboration avec iLEARN \u2013 Innovative Learning, un organisme de formation agr\u00e9\u00e9 par PeopleCert.<\/p>\n<p style=\"text-align: center;\"><strong>ITIL\u00ae V4 Diriger, Planifier et Am\u00e9liorer (DPA)<\/strong><\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"#\" data-toggle=\"modal\" data-target=\".fusion-modal.interest\"><span class=\"fusion-button-icon-divider button-icon-divider-left\"><i class=\"fa-clipboard-check fas awb-button__icon awb-button__icon--default\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default fusion-button-text-left\">Enregistrez votre int\u00e9ret ou recevez plus d\u2019information <\/span><\/a><\/div><div class=\"fusion-modal modal fade modal-1 interest\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-heading-1\" aria-hidden=\"true\" style=\"--awb-border-color:#e7e4e2;--awb-background:#faf9f8;\"><div class=\"modal-dialog modal-lg\" role=\"document\"><div class=\"modal-content fusion-modal-content\"><div class=\"modal-header\"><button class=\"close\" type=\"button\" data-dismiss=\"modal\" aria-hidden=\"true\" aria-label=\"Close\">&times;<\/button><h3 class=\"modal-title\" id=\"modal-heading-1\" data-dismiss=\"modal\" 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gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_1'>Nom de l&#039;organisation<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_4_1' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_4_3\" class=\"gfield gfield--type-name gfield--input-type-name gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Votre nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_4_3'>\n                            \n                            <span id='input_4_3_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.3' id='input_4_3_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_4_3_3' class='gform-field-label gform-field-label--type-sub '>Pr\u00e9nom<\/label>\n                                                <\/span>\n                            \n                            <span id='input_4_3_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.6' id='input_4_3_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_4_3_6' class='gform-field-label gform-field-label--type-sub '>nom<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_4_8\" class=\"gfield gfield--type-email gfield--input-type-email gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_8'>Courriel<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_8' id='input_4_8' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_4_2\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gf_list_inline gf_left_half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Je voudrais compl\u00e9ter cette formation:<\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_4_2'>\n\t\t\t<li class='gchoice gchoice_4_2_0'>\n\t\t\t\t<input name='input_2' type='radio' value='Ce mois-ci'  id='choice_4_2_0'    \/>\n\t\t\t\t<label for='choice_4_2_0' id='label_4_2_0' class='gform-field-label gform-field-label--type-inline'>Ce mois-ci<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_4_2_1'>\n\t\t\t\t<input name='input_2' type='radio' value='Le mois prochain'  id='choice_4_2_1'    \/>\n\t\t\t\t<label for='choice_4_2_1' id='label_4_2_1' class='gform-field-label gform-field-label--type-inline'>Le mois prochain<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_4_2_2'>\n\t\t\t\t<input name='input_2' type='radio' value='Avant 3 mois'  id='choice_4_2_2'    \/>\n\t\t\t\t<label for='choice_4_2_2' id='label_4_2_2' class='gform-field-label gform-field-label--type-inline'>Avant 3 mois<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_4_2_3'>\n\t\t\t\t<input name='input_2' type='radio' value='Avant 6 mois'  id='choice_4_2_3'    \/>\n\t\t\t\t<label for='choice_4_2_3' id='label_4_2_3' class='gform-field-label gform-field-label--type-inline'>Avant 6 mois<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_4_14\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gf_right_half gf_list_inline field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Combien de personnes voudraient suivre cette formation?<\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_4_14'>\n\t\t\t<li class='gchoice gchoice_4_14_0'>\n\t\t\t\t<input name='input_14' type='radio' value='1'  id='choice_4_14_0'    \/>\n\t\t\t\t<label for='choice_4_14_0' id='label_4_14_0' class='gform-field-label gform-field-label--type-inline'>1<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_4_14_1'>\n\t\t\t\t<input name='input_14' type='radio' value='2'  id='choice_4_14_1'    \/>\n\t\t\t\t<label for='choice_4_14_1' id='label_4_14_1' class='gform-field-label gform-field-label--type-inline'>2<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_4_14_2'>\n\t\t\t\t<input name='input_14' type='radio' value='3'  id='choice_4_14_2'    \/>\n\t\t\t\t<label for='choice_4_14_2' id='label_4_14_2' class='gform-field-label gform-field-label--type-inline'>3<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_4_14_3'>\n\t\t\t\t<input name='input_14' type='radio' value='4'  id='choice_4_14_3'    \/>\n\t\t\t\t<label for='choice_4_14_3' id='label_4_14_3' class='gform-field-label gform-field-label--type-inline'>4<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_4_14_4'>\n\t\t\t\t<input name='input_14' type='radio' value='5+'  id='choice_4_14_4'    \/>\n\t\t\t\t<label for='choice_4_14_4' id='label_4_14_4' class='gform-field-label gform-field-label--type-inline'>5+<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_4_9\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gf_list_2col field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Cours en ligne et formation priv\u00e9e<\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_4_9'><li class='gchoice gchoice_4_9_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.1' type='checkbox'  value='Je consid\u00e8rais un cours en ligne'  id='choice_4_9_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_9_1' id='label_4_9_1' class='gform-field-label gform-field-label--type-inline'>Je consid\u00e8rais un cours en ligne<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_4_9_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.2' type='checkbox'  value='Je consid\u00e8rais une formation priv\u00e9e'  id='choice_4_9_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_9_2' id='label_4_9_2' class='gform-field-label gform-field-label--type-inline'>Je consid\u00e8rais une formation priv\u00e9e<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_4_10\" class=\"gfield gfield--type-textarea gfield--input-type-textarea field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_10'>Commentaires<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_10' id='input_4_10' class='textarea small'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_4_16\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_16'>Test de math\u00e9matique: Montrez que vous \u00eates un super humain!<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_16' id='input_4_16' type='text' value='' class='small'  aria-describedby=\"gfield_description_4_16\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_4_16'>10 + 2 x 2 = ?<\/div><\/li><li id=\"field_4_17\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description 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style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:10px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"#\" data-toggle=\"modal\" data-target=\".fusion-modal.coaching\"><span class=\"fusion-button-icon-divider button-icon-divider-left\"><i class=\"fa-question fas awb-button__icon awb-button__icon--default\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default fusion-button-text-left\">Coaching Hours for E-Learning<\/span><\/a><\/div><div class=\"fusion-modal modal fade modal-2 coaching\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-heading-2\" aria-hidden=\"true\" style=\"--awb-border-color:#e7e4e2;--awb-background:#faf9f8;\"><div class=\"modal-dialog modal-lg\" role=\"document\"><div class=\"modal-content fusion-modal-content\"><div class=\"modal-header\"><button class=\"close\" type=\"button\" data-dismiss=\"modal\" aria-hidden=\"true\" aria-label=\"Close\">&times;<\/button><h3 class=\"modal-title\" id=\"modal-heading-2\" data-dismiss=\"modal\" aria-hidden=\"true\">Heures d\u2019encadrement<\/h3><\/div><div class=\"modal-body fusion-clearfix\">\n<p><span lang=\"EN-US\">These are one-on-one coaching sessions allowing the participant(s) to review certain concepts and get additional explanations. <\/span><\/p>\n<p><span lang=\"EN-US\">It can also be used for reviewing some key elements of the courses and for asking our expert questions before the participant(s) take(s) their exam.<\/span><\/p>\n<p>We recommend between 1 to 10 hours. 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