{"id":3219,"date":"2019-11-03T19:57:00","date_gmt":"2019-11-03T19:57:00","guid":{"rendered":"https:\/\/fifalde.wpenginepowered.com\/?page_id=3219"},"modified":"2025-01-02T18:11:03","modified_gmt":"2025-01-02T23:11:03","slug":"nouvelles","status":"publish","type":"page","link":"https:\/\/fifalde.ca\/fr\/nouvelles\/","title":{"rendered":"Nouvelles"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-background-color:#faf9f8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;--awb-margin-bottom:3%;width:48%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"cff-wrapper\"><div class=\"cff-wrapper-ctn \" ><div id=\"cff\" data-char=\"400\" class=\"cff  cff-mob-cols-1 cff-tab-cols-1  cff-timeline-feed cff-pag cff-all-reviews cff-nojs \" style=\"width:100%; \" data-fb-text=\"View on Facebook\" data-offset=\"\" data-own-token=\"true\" data-grid-pag=\"cursor\" data-lb-comments=\"true\" data-pag-num=\"10\" data-cff-shortcode=\"{&quot;feed&quot;: &quot;1&quot;}\" data-postid=\"3219\"><svg width=\"24px\" height=\"24px\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" class=\"cff-screenreader\" role=\"img\" aria-labelledby=\"metaSVGid metaSVGdesc\"><title id=\"metaSVGid\">Comments Box SVG 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href=\"https:\/\/pbs.twimg.com\/media\/HB87UHYXwAAlUkA.jpg\" class=\"ctf-lightbox-link ctf-image\" data-title=\"Knowledge Management\nThis course is extremely complete and will provide you with the necessary tools to understand fully what Knowledge Management is, and how to define and implement properly the process. https:\/\/t.co\/hkGHQ9oEQH \" data-user=\"fifalde\" data-name=\"Fifalde Consulting\" data-id=\"2026403585378951623\" data-url=\"https:\/\/twitter.com\/fifalde\/status\/2026403585378951623\" data-avatar=\"https:\/\/pbs.twimg.com\/profile_images\/1190927271152046080\/o7oSlP1p_normal.jpg\" data-date=\"24 F\u00e9v\" data-ctf-lightbox=\"1\" data-video=\"\" data-iframe=\"\" style=\"background-image:url(https:\/\/pbs.twimg.com\/media\/HB87UHYXwAAlUkA.jpg)\"  target=\"_blank\" rel=\"nofollow noopener noreferrer\">\n                        <svg aria-label=\"play button\" style=\"color: rgba(255,255,255,1)\" class=\"svg-inline--fa fa-play fa-w-14 ctf_playbtn\" aria-hidden=\"true\" 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           \n                            <a href=\"https:\/\/twitter.com\/fifalde\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"ctf-author-name\" >Fifalde Consulting<\/a>\n                                <a href=\"https:\/\/twitter.com\/fifalde\" class=\"ctf-author-screenname\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >@fifalde<\/a>\n                    \n        \t\t                    <span class=\"ctf-screename-sep\" >&middot;<\/span>\n\t                    <div class=\"ctf-tweet-meta\" >\n              <a href=\"https:\/\/twitter.com\/fifalde\/status\/1925555004653318564\" class=\"ctf-tweet-date\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >22 Mai 2025 <span class=\"ctf-screenreader\"> 1925555004653318564<\/span><\/a>\n            <\/div>\n            <\/div>\n            <div class=\"ctf-corner-logo\" >\n            <svg width=\"30\" height=\"30\" viewBox=\"0 0 30 30\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path 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           \n                            <a href=\"https:\/\/twitter.com\/fifalde\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"ctf-author-name\" >Fifalde Consulting<\/a>\n                                <a href=\"https:\/\/twitter.com\/fifalde\" class=\"ctf-author-screenname\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >@fifalde<\/a>\n                    \n        \t\t                    <span class=\"ctf-screename-sep\" >&middot;<\/span>\n\t                    <div class=\"ctf-tweet-meta\" >\n              <a href=\"https:\/\/twitter.com\/fifalde\/status\/1920614538811998662\" class=\"ctf-tweet-date\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >8 Mai 2025 <span class=\"ctf-screenreader\"> 1920614538811998662<\/span><\/a>\n            <\/div>\n            <\/div>\n            <div class=\"ctf-corner-logo\" >\n            <svg width=\"30\" height=\"30\" viewBox=\"0 0 30 30\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path 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5.404 5.755 0 6.376-7.454 13.11-10.037 13.157H12zM7.354 4.225c-2.08 0-3.903 1.988-3.903 4.255 0 5.74 7.034 11.596 8.55 11.658 1.518-.062 8.55-5.917 8.55-11.658 0-2.267-1.823-4.255-3.903-4.255-2.528 0-3.94 2.936-3.952 2.965-.23.562-1.156.562-1.387 0-.014-.03-1.425-2.965-3.954-2.965z\"><\/path><\/g><\/svg>            <span class=\"ctf-screenreader\">Like on Twitter 1920614538811998662<\/span>\n            <span class=\"ctf-action-count ctf-favorite-count\">0<\/span>\n        <\/a>\n\n                    <a href=\"https:\/\/twitter.com\/fifalde\/status\/1920614538811998662\" class=\"ctf-twitterlink\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >\n                <span >X<\/span>\n                <span class=\"ctf-screenreader\">1920614538811998662<\/span>\n            <\/a>\n            \n\t<\/div>\n\n\t<\/div>\n\n\n<div class=\"ctf-item ctf-author-fifalde ctf-new ctf-transition ctf-with-logo\" id=\"ctf_1920614131830321469\">\n\n    \n<div class=\"ctf-author-box\">\n    <div 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\u00e9tudiants d\u2019apprendre une  nouvelle fa\u00e7on de d\u00e9finir la gestion de services informatiques via un  syst\u00e8me de valeur de service (SVS) et d\u2019obtenir avec succ\u00e8s la  certification. https:\/\/fifalde.ca\/fr\/competence\/fondation-itil-4\/ <\/p>\n\t\t\t\t\t\t\n        \n<div class=\"ctf-tweet-media\"  data-available-images=\"[{&quot;150&quot;:&quot;https:\\\/\\\/pbs.twimg.com\\\/media\\\/GqdkVmFW8AA0hAP.jpg:thumb&quot;,&quot;600&quot;:&quot;https:\\\/\\\/pbs.twimg.com\\\/media\\\/GqdkVmFW8AA0hAP.jpg:large&quot;}]\" >\n    \n                            <a href=\"https:\/\/pbs.twimg.com\/media\/GqdkVmFW8AA0hAP.jpg\" class=\"ctf-lightbox-link ctf-image\" data-title=\"ITIL\u00ae 4 Fondation - Formation 2025\nCe cours ITIL 4 Fondation permettra aux \u00e9tudiants d\u2019apprendre une  nouvelle fa\u00e7on de d\u00e9finir la gestion de services informatiques via un  syst\u00e8me de valeur de service (SVS) et d\u2019obtenir avec succ\u00e8s la  certification. 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noreferrer\" class=\"ctf-author-name\" >Fifalde Consulting<\/a>\n                                <a href=\"https:\/\/twitter.com\/fifalde\" class=\"ctf-author-screenname\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >@fifalde<\/a>\n                    \n        \t\t                    <span class=\"ctf-screename-sep\" >&middot;<\/span>\n\t                    <div class=\"ctf-tweet-meta\" >\n              <a href=\"https:\/\/twitter.com\/fifalde\/status\/1906781550881988675\" class=\"ctf-tweet-date\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >31 Mar 2025 <span class=\"ctf-screenreader\"> 1906781550881988675<\/span><\/a>\n            <\/div>\n            <\/div>\n            <div class=\"ctf-corner-logo\" >\n            <svg width=\"30\" height=\"30\" viewBox=\"0 0 30 30\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M21.1161 6.27344H24.2289L17.4284 14.0459L25.4286 24.6225H19.1645L14.2583 18.2079L8.6444 24.6225H5.52976L12.8035 16.309L5.12891 6.27344H11.552L15.9868 12.1367L21.1161 6.27344ZM20.0236 22.7594H21.7484L10.6148 8.03871H8.7639L20.0236 22.7594Z\" fill=\"black\"\/>\n\t\t\t<\/svg>        <\/div>\n    <\/div>\n\n        <div class=\"ctf-tweet-content\">\n        \t\t\t\t<p class=\"ctf-tweet-text\">Providing Better Customer Service Workshop - Training 2025<br \/>\nhis workshop will help the candidates to learn the best practices of  Customer Service, practice with exercises and to improve. <\/p>\n\t\t\t\t\t\t\n        \n<div class=\"ctf-tweet-media\"  data-available-images=\"[{&quot;150&quot;:&quot;https:\\\/\\\/pbs.twimg.com\\\/media\\\/GnY_riwXYAAJ0zv.jpg:thumb&quot;,&quot;600&quot;:&quot;https:\\\/\\\/pbs.twimg.com\\\/media\\\/GnY_riwXYAAJ0zv.jpg:large&quot;}]\" >\n    \n                            <a href=\"https:\/\/pbs.twimg.com\/media\/GnY_riwXYAAJ0zv.jpg\" class=\"ctf-lightbox-link ctf-image\" data-title=\"Providing Better Customer Service Workshop - Training 2025\nhis workshop will help the candidates to learn the best practices of  Customer Service, practice with exercises and to improve. \" data-user=\"fifalde\" data-name=\"Fifalde Consulting\" data-id=\"1906781550881988675\" data-url=\"https:\/\/twitter.com\/fifalde\/status\/1906781550881988675\" data-avatar=\"https:\/\/pbs.twimg.com\/profile_images\/1190927271152046080\/o7oSlP1p_normal.jpg\" data-date=\"31 Mar 2025\" data-ctf-lightbox=\"1\" data-video=\"\" data-iframe=\"\" style=\"background-image:url(https:\/\/pbs.twimg.com\/media\/GnY_riwXYAAJ0zv.jpg)\"  target=\"_blank\" rel=\"nofollow noopener noreferrer\">\n                        <svg aria-label=\"play button\" style=\"color: rgba(255,255,255,1)\" class=\"svg-inline--fa fa-play fa-w-14 ctf_playbtn\" aria-hidden=\"true\" data-fa-processed=\"\" data-prefix=\"fa\" data-icon=\"play\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M424.4 214.7L72.4 6.6C43.8-10.3 0 6.1 0 47.9V464c0 37.5 40.7 60.1 72.4 41.3l352-208c31.4-18.5 31.5-64.1 0-82.6z\"><\/path><\/svg>                                <div class=\"ctf-photo-hover\"><svg class=\"svg-inline--fa fa-arrows-alt fa-w-16\" aria-hidden=\"true\" aria-label=\"expand\" data-fa-processed=\"\" data-prefix=\"fa\" data-icon=\"arrows-alt\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M352.201 425.775l-79.196 79.196c-9.373 9.373-24.568 9.373-33.941 0l-79.196-79.196c-15.119-15.119-4.411-40.971 16.971-40.97h51.162L228 284H127.196v51.162c0 21.382-25.851 32.09-40.971 16.971L7.029 272.937c-9.373-9.373-9.373-24.569 0-33.941L86.225 159.8c15.119-15.119 40.971-4.411 40.971 16.971V228H228V127.196h-51.23c-21.382 0-32.09-25.851-16.971-40.971l79.196-79.196c9.373-9.373 24.568-9.373 33.941 0l79.196 79.196c15.119 15.119 4.411 40.971-16.971 40.971h-51.162V228h100.804v-51.162c0-21.382 25.851-32.09 40.97-16.971l79.196 79.196c9.373 9.373 9.373 24.569 0 33.941L425.773 352.2c-15.119 15.119-40.971 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           \n                            <a href=\"https:\/\/twitter.com\/fifalde\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"ctf-author-name\" >Fifalde Consulting<\/a>\n                                <a href=\"https:\/\/twitter.com\/fifalde\" class=\"ctf-author-screenname\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >@fifalde<\/a>\n                    \n        \t\t                    <span class=\"ctf-screename-sep\" >&middot;<\/span>\n\t                    <div class=\"ctf-tweet-meta\" >\n              <a href=\"https:\/\/twitter.com\/fifalde\/status\/1906780529112060371\" class=\"ctf-tweet-date\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >31 Mar 2025 <span class=\"ctf-screenreader\"> 1906780529112060371<\/span><\/a>\n            <\/div>\n            <\/div>\n            <div class=\"ctf-corner-logo\" >\n            <svg width=\"30\" height=\"30\" viewBox=\"0 0 30 30\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M21.1161 6.27344H24.2289L17.4284 14.0459L25.4286 24.6225H19.1645L14.2583 18.2079L8.6444 24.6225H5.52976L12.8035 16.309L5.12891 6.27344H11.552L15.9868 12.1367L21.1161 6.27344ZM20.0236 22.7594H21.7484L10.6148 8.03871H8.7639L20.0236 22.7594Z\" fill=\"black\"\/>\n\t\t\t<\/svg>        <\/div>\n    <\/div>\n\n        <div class=\"ctf-tweet-content\">\n        \t\t\t\t<p class=\"ctf-tweet-text\">Knowledge Management - Training 2025<br \/>\n<br \/>\nhis course is extremely complete and will provide you with the necessary  tools to understand fully what Knowledge Management is, and how to  define and implement properly the process.<br \/>\nhttps:\/\/fifalde.ca\/competence\/knowledge-management\/ <\/p>\n\t\t\t\t\t\t\n        \n<div class=\"ctf-tweet-media\"  data-available-images=\"[{&quot;150&quot;:&quot;https:\\\/\\\/pbs.twimg.com\\\/media\\\/GnY-wtyXsAAAMuG.jpg:thumb&quot;,&quot;600&quot;:&quot;https:\\\/\\\/pbs.twimg.com\\\/media\\\/GnY-wtyXsAAAMuG.jpg:large&quot;}]\" >\n    \n           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0-32.09-25.851-16.971-40.971l79.196-79.196c9.373-9.373 24.568-9.373 33.941 0l79.196 79.196c15.119 15.119 4.411 40.971-16.971 40.971h-51.162V228h100.804v-51.162c0-21.382 25.851-32.09 40.97-16.971l79.196 79.196c9.373 9.373 9.373 24.569 0 33.941L425.773 352.2c-15.119 15.119-40.971 4.411-40.97-16.971V284H284v100.804h51.23c21.382 0 32.09 25.851 16.971 40.971z\"><\/path><\/svg><\/div>\n                \n                                    <img decoding=\"async\" src=\"https:\/\/pbs.twimg.com\/media\/GnY-wtyXsAAAMuG.jpg\" alt=\"Image for the Tweet beginning: Knowledge Management - Training 2025\n\nhis\"  data-ctfsizes=\"full\" data-full-image=\"https:\/\/pbs.twimg.com\/media\/GnY-wtyXsAAAMuG.jpg\">\n                \n                <span class=\"ctf-screenreader\">Twitter feed image.<\/span>                        <\/a>\n                        \n    <\/div>\n\n\t    \n        \n    <\/div>\n    \n\t\n    <div class=\"ctf-tweet-actions\" >\n            <a 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src=\"https:\/\/fifalde.ca\/wp-content\/plugins\/custom-twitter-feeds-pro\/img\/placeholder.png\" alt=\"fifalde avatar\" data-avatar=\"https:\/\/pbs.twimg.com\/profile_images\/1190927271152046080\/o7oSlP1p_normal.jpg\" width=\"48\" height=\"48\">\n                <\/a>\n            \n                            <a href=\"https:\/\/twitter.com\/fifalde\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"ctf-author-name\" >Fifalde Consulting<\/a>\n                                <a href=\"https:\/\/twitter.com\/fifalde\" class=\"ctf-author-screenname\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >@fifalde<\/a>\n                    \n        \t\t                    <span class=\"ctf-screename-sep\" >&middot;<\/span>\n\t                    <div class=\"ctf-tweet-meta\" >\n              <a href=\"https:\/\/twitter.com\/fifalde\/status\/1906371652998381740\" class=\"ctf-tweet-date\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" >30 Mar 2025 <span class=\"ctf-screenreader\"> 1906371652998381740<\/span><\/a>\n            <\/div>\n            <\/div>\n            <div class=\"ctf-corner-logo\" >\n            <svg width=\"30\" height=\"30\" viewBox=\"0 0 30 30\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M21.1161 6.27344H24.2289L17.4284 14.0459L25.4286 24.6225H19.1645L14.2583 18.2079L8.6444 24.6225H5.52976L12.8035 16.309L5.12891 6.27344H11.552L15.9868 12.1367L21.1161 6.27344ZM20.0236 22.7594H21.7484L10.6148 8.03871H8.7639L20.0236 22.7594Z\" fill=\"black\"\/>\n\t\t\t<\/svg>        <\/div>\n    <\/div>\n\n        <div class=\"ctf-tweet-content\">\n        \t\t\t\t<p class=\"ctf-tweet-text\">Service Catalogue - Training 2025<br \/>\nThis workshop guides organizations in developing a service catalog in line with their specific needs<br \/>\nhttps:\/\/fifalde.ca\/competence\/service-catalogue\/ <\/p>\n\t\t\t\t\t\t\n        \n<div class=\"ctf-tweet-media\"  data-available-images=\"[{&quot;150&quot;:&quot;https:\\\/\\\/pbs.twimg.com\\\/media\\\/GnTK6AmWoAAjf9K.jpg:thumb&quot;,&quot;600&quot;:&quot;https:\\\/\\\/pbs.twimg.com\\\/media\\\/GnTK6AmWoAAjf9K.jpg:large&quot;}]\" >\n    \n                            <a href=\"https:\/\/pbs.twimg.com\/media\/GnTK6AmWoAAjf9K.jpg\" class=\"ctf-lightbox-link ctf-image\" data-title=\"Service Catalogue - Training 2025\nThis workshop guides organizations in developing a service catalog in line with their specific needs\nhttps:\/\/t.co\/rWblXya4E7 \" data-user=\"fifalde\" data-name=\"Fifalde Consulting\" data-id=\"1906371652998381740\" data-url=\"https:\/\/twitter.com\/fifalde\/status\/1906371652998381740\" data-avatar=\"https:\/\/pbs.twimg.com\/profile_images\/1190927271152046080\/o7oSlP1p_normal.jpg\" data-date=\"30 Mar 2025\" data-ctf-lightbox=\"1\" data-video=\"\" data-iframe=\"\" style=\"background-image:url(https:\/\/pbs.twimg.com\/media\/GnTK6AmWoAAjf9K.jpg)\"  target=\"_blank\" rel=\"nofollow 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2024 <span class=\"ctf-screenreader\"> 1851755880934449250<\/span><\/a>\n            <\/div>\n            <\/div>\n            <div class=\"ctf-corner-logo\" >\n            <svg width=\"30\" height=\"30\" viewBox=\"0 0 30 30\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M21.1161 6.27344H24.2289L17.4284 14.0459L25.4286 24.6225H19.1645L14.2583 18.2079L8.6444 24.6225H5.52976L12.8035 16.309L5.12891 6.27344H11.552L15.9868 12.1367L21.1161 6.27344ZM20.0236 22.7594H21.7484L10.6148 8.03871H8.7639L20.0236 22.7594Z\" fill=\"black\"\/>\n\t\t\t<\/svg>        <\/div>\n    <\/div>\n\n        <div class=\"ctf-tweet-content\">\n        \t\t\t\t<p class=\"ctf-tweet-text\">ISO\/IEC 20000 Foundation - Winter &amp; Spring Trainingg 2025 <br \/>\nhttps:\/\/fifalde.ca\/competence\/iso-iec-20000-foundation\/ <\/p>\n\t\t\t\t\t\t\n        \n<div class=\"ctf-tweet-media\"  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class=\"fusion-text fusion-text-1\"><h3 style=\"text-align: center; font-size: 30px; color: #ffffff;\">Access Over <span style=\"color: #f97070;\">70+ Certified Trainings<\/span> Enjoy Fifalde Now!<\/h3>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:-25px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Thank you for visiting Fifalde Consulting Inc.,<\/strong><br \/>\nan Accredited, service provider of Service Management education and consulting. 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