{"id":7756,"date":"2021-04-16T18:42:47","date_gmt":"2021-04-16T22:42:47","guid":{"rendered":"https:\/\/fifalde.ca\/?post_type=tribe_events&#038;p=7756"},"modified":"2026-03-15T18:50:39","modified_gmt":"2026-03-15T22:50:39","slug":"itil-4-creer-fournir-et-soutenir","status":"publish","type":"tribe_events","link":"https:\/\/fifalde.ca\/fr\/competence\/itil-4-creer-fournir-et-soutenir\/","title":{"rendered":"ITIL\u00ae V4 Cr\u00e9er, Fournir et Soutenir (CFS)"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Le module ITIL\u00ae 4:\u00a0Cr\u00e9er, Fournir et Soutenir\u00a0traite les activit\u00e9s principales de la gestion de services et \u00e9tend la port\u00e9e actuelle de ITIL pour couvrir la \u00ab\u00a0cr\u00e9ation\u00a0\u00bb des services. Ce module est focalis\u00e9 sur l\u2019int\u00e9gration des diff\u00e9rents flux de valeur et activit\u00e9s pour cr\u00e9er, fournir et supporter des produits et des services ax\u00e9s sur la Technologie de l\u2019information tout en couvrant \u00e9galement les pratiques, les m\u00e9thodes et les outils de support.<\/p>\n<p>Ce module traitera \u00e9galement la prestation de services et fournira aux professionnels une compr\u00e9hension des m\u00e9thodes d\u2019am\u00e9lioration et de qualit\u00e9 du service. Il permettra aux professionnels de la Technologie de l\u2019information de\u00a0continuer \u00e0 fournir des services technologiques innovants et fiables\u00a0\u00e0 leurs clients dans un march\u00e9 toujours plus comp\u00e9titif.<\/p>\n<blockquote>\n<ul>\n<li>La formation comporte un examen en ligne\u00a0:<\/li>\n<li>Dur\u00e9e de 90 minutes (105 minutes pour les candidats qui passent l&rsquo;examen dans une langue autre que leur langue maternelle)<\/li>\n<li>Livre ferm\u00e9<\/li>\n<li>40 questions \u00e0 choix multiple<\/li>\n<li>Score pour passer l&rsquo;examen : 28\/40 points &#8211; 70%<\/li>\n<\/ul>\n<\/blockquote>\n<p><strong>Objectifs<\/strong><\/p>\n<p>Les \u00e9tudiants qui compl\u00e8tent ce cours apprendront:<\/p>\n<ul>\n<li>Comprendre comment planifier et construire un flux de valeur du service pour cr\u00e9er, fournir, et supporter les services :<br \/>\n<blockquote>\n<p>Apprendre les concepts et les d\u00e9fis qui se rapportent \u00e0 la structure organisationnelle, aux capacit\u00e9s de l\u2019\u00e9quipe, aux r\u00f4les et \u00e0 la culture dans le flux de valeur du service (SVS)Comprendre la valeur de la communication positiveComprendre la planification et la gestion des ressources dans le SVS<\/p>\n<\/blockquote>\n<p>Comprendre la valeur et l\u2019utilisation de la Technologie de l\u2019information dans le SVS<\/li>\n<li>D\u00e9couvrir comment les pratiques pertinentes de ITIL contribuent \u00e0 la cr\u00e9ation, \u00e0 la fourniture et au support dans le SVS et des flux de valeur :<br \/>\n<blockquote>\n<p>Apprendre \u00e0 concevoir, d\u00e9velopper et changer un flux de valeur en utilisant les pratiques ITILApprendre \u00e0 mieux fournir du support aux utilisateurs en utilisant les pratiques ITIL<\/p>\n<\/blockquote>\n<\/li>\n<li>Apprendre \u00e0 cr\u00e9er, fournir et supporter les services :<br \/>\n<blockquote>\n<p>D\u00e9couvrir comment prioriser, structurer et coordonner le travail et les activit\u00e9sComprendre les d\u00e9cisions buy vs build, les options d\u2019approvisionnement, et la Service Integration and Management (SIAM)<\/p>\n<\/blockquote>\n<\/li>\n<\/ul>\n<p><strong>Adress\u00e9 \u00e0<\/strong><\/p>\n<p>Tout professionnels ITSM\u00a0qui g\u00e8rent l\u2019op\u00e9ration des produits et des services digitaux ax\u00e9s sur la Technologie de l\u2019information, et aux responsables du delivery end-to-end. La formation accr\u00e9dit\u00e9e pour les modules ITIL Managing Professional est obligatoire pour permettre une compr\u00e9hension compl\u00e8te du contenu principal.<\/p>\n<p><strong>Contenus<\/strong><br \/>\nSujets trait\u00e9s\u00a0:<\/p>\n<blockquote>\n<ul>\n<li>Introduction<\/li>\n<li>Organisation, gestion et planification CDS<\/li>\n<li>Information &amp; Technology et SVS<\/li>\n<li>D\u00e9velopper un nouveau service, flux de valeur et pratiques<\/li>\n<li>Supporter un service actif, flux de valeur et pratiques<\/li>\n<li>Techniques et options CDS<\/li>\n<\/ul>\n<\/blockquote>\n<p><strong>Pr\u00e9requis<\/strong><\/p>\n<p>Le\u00a0niveau Foundation\u00a0est une condition pr\u00e9alable \u00e0 la poursuite de ce niveau de qualification ITIL 4. Pour pouvoir acc\u00e9der \u00e0 l\u2019examen il est obligatoire d\u2019avoir fr\u00e9quent\u00e9 un cours de formation accr\u00e9dit\u00e9.<\/p>\n<h6><\/h6>\n<\/div><div class=\"fusion-text fusion-text-2\"><p style=\"text-align: center;\"><strong>Cette formation est vendue avec l\u2019examen.<\/strong><\/p>\n<p style=\"text-align: center;\">Pour plus d\u2019information \u00e0 cet \u00e9gard, veuillez consulter: <strong><a href=\"https:\/\/fifalde.ca\/wp-content\/uploads\/2021\/04\/ITIL-V4-Creer-Fournir-et-Soutenir-syllabus-FR-V1.0.pdf\" target=\"_blank\" rel=\"noopener\">ITIL-V4-Creer-Fournir-et-Soutenir-syllabus-FR-V1.0.pdf<\/a><\/strong><\/p>\n<p style=\"text-align: center;\">Ce cours est dispens\u00e9 en collaboration avec iLEARN \u2013 Innovative Learning, un organisme de formation agr\u00e9\u00e9 par PeopleCert.<\/p>\n<p style=\"text-align: center;\"><strong>ITIL\u00ae V4 Cr\u00e9er, Fournir et Soutenir (CFS)<\/strong><\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:10px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"#\" data-toggle=\"modal\" data-target=\".fusion-modal.coaching\"><span class=\"fusion-button-icon-divider button-icon-divider-left\"><i class=\"fa-question fas awb-button__icon awb-button__icon--default\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default fusion-button-text-left\">Coaching Hours for E-Learning<\/span><\/a><\/div><div class=\"fusion-modal modal fade modal-1 coaching\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-heading-1\" aria-hidden=\"true\" style=\"--awb-border-color:#e7e4e2;--awb-background:#faf9f8;\"><div class=\"modal-dialog modal-lg\" role=\"document\"><div class=\"modal-content fusion-modal-content\"><div class=\"modal-header\"><button class=\"close\" type=\"button\" data-dismiss=\"modal\" aria-hidden=\"true\" aria-label=\"Close\">&times;<\/button><h3 class=\"modal-title\" id=\"modal-heading-1\" data-dismiss=\"modal\" aria-hidden=\"true\">Heures d\u2019encadrement<\/h3><\/div><div class=\"modal-body fusion-clearfix\">\n<p><span lang=\"EN-US\">These are one-on-one coaching sessions allowing the participant(s) to review certain concepts and get additional explanations. <\/span><\/p>\n<p><span lang=\"EN-US\">It can also be used for reviewing some key elements of the courses and for asking our expert questions before the participant(s) take(s) their exam.<\/span><\/p>\n<p>We recommend between 1 to 10 hours. Add hours with the + sign<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/fifalde.ca\/wp-content\/uploads\/2020\/01\/Coaching1.jpg\" alt=\"\" width=\"698\" height=\"451\" \/><\/p>\n<\/div><div class=\"modal-footer\"><button class=\"fusion-button button-default button-medium button default medium\" type=\"button\" data-dismiss=\"modal\">Close<\/button><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"#\" data-toggle=\"modal\" data-target=\".fusion-modal.interest\"><span class=\"fusion-button-icon-divider button-icon-divider-left\"><i class=\"fa-clipboard-check fas awb-button__icon awb-button__icon--default\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default fusion-button-text-left\">Enregistrez votre int\u00e9ret ou recevez plus d\u2019information <\/span><\/a><\/div><div class=\"fusion-modal modal fade modal-2 interest\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-heading-2\" aria-hidden=\"true\" style=\"--awb-border-color:#e7e4e2;--awb-background:#faf9f8;\"><div class=\"modal-dialog modal-lg\" role=\"document\"><div class=\"modal-content fusion-modal-content\"><div class=\"modal-header\"><button class=\"close\" type=\"button\" data-dismiss=\"modal\" aria-hidden=\"true\" aria-label=\"Close\">&times;<\/button><h3 class=\"modal-title\" id=\"modal-heading-2\" data-dismiss=\"modal\" aria-hidden=\"true\">Enregistrez votre int\u00e9ret<\/h3><\/div><div class=\"modal-body fusion-clearfix\">\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of 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gf_left_half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Je voudrais compl\u00e9ter cette formation:<\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_4_2'>\n\t\t\t<li class='gchoice gchoice_4_2_0'>\n\t\t\t\t<input name='input_2' type='radio' value='Ce mois-ci'  id='choice_4_2_0'    \/>\n\t\t\t\t<label for='choice_4_2_0' id='label_4_2_0' class='gform-field-label gform-field-label--type-inline'>Ce mois-ci<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_4_2_1'>\n\t\t\t\t<input name='input_2' type='radio' value='Le mois prochain'  id='choice_4_2_1'    \/>\n\t\t\t\t<label for='choice_4_2_1' id='label_4_2_1' class='gform-field-label gform-field-label--type-inline'>Le mois prochain<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_4_2_2'>\n\t\t\t\t<input name='input_2' type='radio' value='Avant 3 mois'  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