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Organizations are inundated with best practices, some simple and some complex. Some of these best practices require major investments in training and are time consuming. Sometimes, organizations get lost in the complexity of these best practices and stop believing in making improvements. At the source, improving is all about knowing about who your service consumers are, what you are expected to do for them, and how best to do it. One more aspect a service provider should ensure to cover, is knowing that it provides its services in an optimal way, and if it is not the optimal then [...]

An accredited management systems certification should provide confidence in the organization’s ability to meet its objectives related to the intent of a management system standard. One way for an organization to formalize how well they have defined their objectives, in line with stakeholder needs, and how well they meet these objectives, is to define and implement a management system and get it certified by a third party. To achieve an organization’s objectives related to the expected outcomes intended by the chosen and applicable management systems standard, the accredited management system certification is expected to provide confidence that the organization’s [...]