ISO/CEI 27001 Fondation - formation 2025
SO/IEC 27001 est le standard international pour la gestion de la sécurité des informations. Il pose les requis et fournit les détails du Système de Gestion de la Sécurité des Informations (SGSI) et, pour les organisations qui se certifient, il garantit à toutes les parties intéressées (actionnaires, sponsors, managers, clients et fournisseurs) que l’organisation a adopté un SGSI efficace et qu’elle s’est engagée à une amélioration continue.La certification ISO/IEC 27001 Fondation est obtenue automatiquement en réussissant l’examen ISO/IEC 27001 Fondation. Le cours ISO/IEC 27001 Fondation prépare de façon optimale le candidat à l’examen et à la certification.
fifalde.ca/fr/competence/fondation-iso-cei-27001/
ITIL® V4 Informatique à haute vélocité (IHV) - formation 2025
Le ITIL 4 Managing Professional: Informatique à haute vélocité est destiné aux personnes occupant des postes de gestion et de gestion des services qui ont la responsabilité de pratiques telles que les gestionnaires / concepteurs d'expérience client / utilisateur (CX), les gestionnaires de comptes, les responsables de la prestation de services, les analystes commerciaux, les chefs de projet, gestionnaires de portefeuille Personnes souhaitant acquérir le titre ITIL Managing Professional (MP).
fifalde.ca/fr/competence/itil-4-informatique-a-haute-velocite/
ITIL® V4 Générer de la valeur pour les parties prenantes (GVPP) - formation 2025
Le ITIL 4 Managing Professional: Générer de la valeur pour les parties prenantes est destiné aux personnes occupant des postes de gestion et de gestion des services qui ont la responsabilité des pratiques telles que l'ingénieur / développeur DevOps Manager / Spécialiste, l'architecte de solutions, etc., ainsi que les personnes qui souhaitent acquérir le titre ITIL Managing Professional (MP). fifalde.ca/fr/competence/itil-4-generer-de-la-valeur-pour-les-parties-prenantes/
ITIL® V4 Créer, Fournir et Soutenir (CFS) - Formation 2025
The ITIL 4 Managing Professional: Créer, Fournir et Soutenir est conçu pour les praticiens de la gestion des services informatiques responsables de l'exploitation des services informatiques et numériques ainsi que du support et de la livraison de bout en bout et qui cherchent à obtenir le ITIL Managing Désignation professionnelle (MP). fifalde.ca/fr/competence/itil-4-creer-fournir-et-soutenir/
Personal Energy Management (PEM) - Training 2025
Is your “To Do” list growing by the minute and you wonder how you are going to get everything done? Are you getting home at night and feeling like your energy tank is almost empty? What about feeling scattered or stuck and not accomplishing what you set your mind to?
fifalde.ca/competence/personal-energy-management-pem/
Cloud Technology Associate (CTA) - Training 2025
The Cloud Technology Associate (CTA) course defines cloud computing and virtualization, and explains the benefits and applications. Technology is explained in a vendor neutral way. A lab activity is included which enables participants to understand the cloud in a practical manner. Besides, the course is contemporary with the inclusion of latest cloud technologies and applications.
fifalde.ca/competence/cloud-technology-associate-cta/
Governance Foundation - Training 2025
The purpose of the Governance Foundation course is to confirm that a candidate has sufficient knowledge and understanding of the governance guidance including Enterprise Governance of Enterprise I&T; create awareness with their business executives and senior IT Management; assess the current state of their Enterprise I&T with the objective of scoping what aspects of best practices would be appropriate to implement.
fifalde.ca/competence/governance-foundation/
ITIL® 4 SPECIALIST: High Velocity IT (ITIL 4 SPECIALIST HVIT) - Training 2025
For individuals in management and service management roles who have a responsibility for practices such as customer/user experience (CX) managers/designers, account managers, service delivery managers, business analysts, project managers, portfolio managers Individuals who want to acquire the ITIL Managing Professional (MP) designation.
fifalde.ca/competence/itil-4-specialist-high-velocity-it/
ITIL® 4 SPECIALIST: Direct, Plan and Improve (ITIL 4 SPECIALIST DPI) - Training 2025
The ITIL 4 Specialist Direct, Plan and Improve is for IT leaders and managers of all levels of the organisation who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.
fifalde.ca/competence/itil-4-specialist-direct-plan-and-improve/
TIL® 4 SPECIALIST: Digital and IT Strategy (ITIL 4 SPECIALIST DITS) - Training 2025
ITIL® 4 Leader Digital and IT Strategy (ITIL 4 DITS) module focuses on the alignment of digital business strategy with IT strategy.
fifalde.ca/competence/itil-4-specialist-digital-and-it-strategy/
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ISO/CEI 27001 Auditeur principal de la norme (APN) - formation 2025
Ce cours donne aux organisations et aux personnes les connaissances de base de l’auditeur de la norme ISO/CEI 27001 et les préparent pour l’examen de certification. https://fifalde.ca/fr/competence/auditeur-principal-de-la-norme-iso-cei-27001/
ISO/CEI 27001 Responsable principal certifié de la mise en œuvre de la norme - Formation 2025
ISO/CEI 27001 Responsable principal certifié de la mise en œuvre de la norme https://fifalde.ca/fr/competence/responsable-principal-certifie-de-la-mise-en-oeuvre-de-la-norme-iso-cei-27001/
ITIL® 4 Sensibilisation - Formation 2025
Ce cours ITIL 4 Sensibilisation permettra aux étudiants de passer rapidement du modèle de cycle de vie ITIL v3 au système de valeur de service (SVS) ITIL v4 et d’obtenir avec succès la certification. https://fifalde.ca/fr/competence/sensibilisation-a-itil-4/
ITIL® 4 Fondation - Formation 2025
Ce cours ITIL 4 Fondation permettra aux étudiants d’apprendre une nouvelle façon de définir la gestion de services informatiques via un système de valeur de service (SVS) et d’obtenir avec succès la certification. https://fifalde.ca/fr/competence/fondation-itil-4/
Providing Better Customer Service Workshop - Training 2025
his workshop will help the candidates to learn the best practices of Customer Service, practice with exercises and to improve.
Knowledge Management - Training 2025
his course is extremely complete and will provide you with the necessary tools to understand fully what Knowledge Management is, and how to define and implement properly the process.
https://fifalde.ca/competence/knowledge-management/
Service Catalogue - Training 2025
This workshop guides organizations in developing a service catalog in line with their specific needs
https://fifalde.ca/competence/service-catalogue/
Governance – Design & Implementation - Training 2025
This course is to confirm that a candidate has sufficient knowledge and understanding of the governance guidance including both the Design and the Implementation Guides of COBIT® 2019.
https://fifalde.ca/competence/governance-design-implementation/
TIL® 4 Foundation - Training 2025
The ITIL 4 Foundation course will enable students to understand a new way to look at IT Service Management through a Service Value System (SVS) and to successfully obtain the certification.
https://fifalde.ca/competence/itil-4-foundation/
ITIL® 4 SPECIALIST: Create, Deliver and Support (ITIL 4 SPECIALIST CDS) - Training 2025
Designed for the IT service management practitioners.
https://fifalde.ca/competence/itil-4-specialist-create-deliver-and-support/
ITIL® V4 Créer, Fournir et Soutenir - Formation Hiver & Printemps 2025
https://fifalde.ca/fr/competence/itil-4-creer-fournir-et-soutenir/
TIL® 4 Fondation - Formation Hiver & Printemps 2025
https://fifalde.ca/fr/competence/fondation-itil-4/
ITIL® 4 Sensibilisation - Formation Hiver & Printemps 2025
https://fifalde.ca/fr/competence/sensibilisation-a-itil-4/
Cloud Technology Associate - Winter & Spring Training 2025
https://fifalde.ca/competence/cloud-technology-associate-cta/
ITIL® 4 SPECIALIST: Drive Stakeholder Value - Winter & Spring training 2025
https://fifalde.ca/competence/itil-4-specialist-drive-stakeholder-value/
ITIL® 4 SPECIALIST: Direct, Plan and Improve - Winter & Spring Training 2025
https://fifalde.ca/competence/itil-4-specialist-direct-plan-and-improve/
ISO/IEC 27001 Foundation - Winter & Spring Training 2025
https://fifalde.ca/competence/iso-iec-27001-foundation/
ISO/IEC 20000 Foundation - Winter & Spring Trainingg 2025
https://fifalde.ca/competence/iso-iec-20000-foundation/
PRINCE2® 7th edition COMBO Course (Foundation and Practitioner) - Winter & Spring Training 2024
https://fifalde.ca/competence/prince2-7th-edition-combo-course-foundation-and-practitioner/
PRINCE2 Agile® Foundation - Winter & Spring Training 2024
This certification is aimed at professionals who work within a project environment including key staff involved with integrating project management with product delivery.
https://fifalde.ca/competence/prince2-agile-foundation/
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Setting up or improving a performance management system
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Mise en place ou amélioration d’un système de gestion de la performance
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What is the user experience?
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Qu’est-ce que l’expérience utilisateur?
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Implementing a Transformation Management Office (TMO)
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Mise en place d'un Bureau de Gestion de la Transformation (BGT)
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Improving the Effectiveness and Efficiency of Support Organizations
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Améliorer l'efficacité et l'efficience des organisations de support
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Why should I measure the performance of my governance processes?
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Pourquoi devrais-je mesurer la performance de mes processus de gouvernance?
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How can I improve my business continuity processes?
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Comment puis-je améliorer mes processus de continuité d’activité ?
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PRINCE2 Agile® Foundation - Winter & Spring Training 2023
This certification is aimed at professionals who work within a project environment including key staff involved with integrating project management with product delivery.
https://fifalde.com/competence/prince2-agile-foundation/
PRINCE2® 6th edition COMBO Course - Winter & Spring Training 2023
PRINCE2 fits in with the best practice of AXELOS for the management of Portfolio, Programme and Project Management and therefore integrates well with MoP®, P3O® and MSP® among others.
https://fifalde.com/competence/prince2-6th-edition-combo-course-foundation-practitioner/
TIPA® Lead Assessor for ITIL® - Winter & Spring Training 2023
This course equips participants with the ability to lead a process assessment project based on the TIPA® framework and define the scope and plan of a project https://fifalde.com/competence/tipa-lead-assessor-for-itil/
TIPA® Assessor for ITIL® - Winter & Spring Training 2023
Learn how TIPA® for ITIL successfully combines the process assessment standard with the IT Service Management best practices described in ITIL https://fifalde.com/competence/tipa-assessor-for-itil/
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