ITIL® 5 Foundation

The ITIL 5 Foundation training can be valuable for individuals already certified under the previous version. As companies evolve, so do the demands on IT. As such, we are constantly keeping pace with the ever-changing requirements for IT Services.

Achieve your ITIL® 5 Foundation certification quickly and efficiently. Our training program equips you with the skills to transform your organization and leverage information technology in the modern service economy.

Fifalde Consulting Inc.’s ITIL 5 Foundation course is a two- or three-day event that provides learners an extensive introduction to the core concepts of ITIL 5. With the help of ITIL 5 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the ITIL 5 Foundation certification from the accredited training organization.

What is ITIL® 5?

ITIL® is the most comprehensive and consistent documentation of best practices for IT Service Management. It provides a robust framework to help organizations improve their products and services.

At the end of the course, you will be able to understand:

• Key Concepts of the ITIL® 5 Framework: Digital Product & Service Management fundamentals such as value, outcomes, cost, risk, utility, warranty, and user experience
• The Four Dimensions of Product & Service Management: Examine organizations & people, partners & suppliers, information & technology, and value streams & processes
• ITIL® and Modern Ways of Working, including DevOps and PRINCE2®
• ITIL® and AI: Discover how AI, GenAI, and automation support lifecycle activities and enhance service delivery
• The ITIL® Product & Service Lifecycle: Explore how organizations discover, design, acquire, build, transition, operate, deliver, and support digital products and services
• The ITIL Value System (IVS): See how guiding principles, governance, value chain activities, management practices, and continual improvement work together
• Value Co-Creation, Streams, and Workflow Optimization: Understand value stream mapping, complexity thinking, and how to improve flow across the organization
• IT Service Management: Gain insights into effective ITSM

This course provides you with the necessary tools to successfully obtain the ITIL 5 Foundation certification, which you will take online or if required we will administer on the second day of the course.

This course is sold with the exam.

For more information, please see the ITIL Foundation V5 course syllabus – EN.pdf 

This course is delivered in collaboration with iLEARN – Innovative Learning,  an ATO of PeopleCert.

ITIL® 5 Foundation