Personal Energy Management (PEM) - Training 2025
Is your “To Do” list growing by the minute and you wonder how you are going to get everything done? Are you getting home at night and feeling like your energy tank is almost empty? What about feeling scattered or stuck and not accomplishing what you set your mind to?
fifalde.ca/competence/personal-energy-management-pem/
Cloud Technology Associate (CTA) - Training 2025
The Cloud Technology Associate (CTA) course defines cloud computing and virtualization, and explains the benefits and applications. Technology is explained in a vendor neutral way. A lab activity is included which enables participants to understand the cloud in a practical manner. Besides, the course is contemporary with the inclusion of latest cloud technologies and applications.
fifalde.ca/competence/cloud-technology-associate-cta/
Governance Foundation - Training 2025
The purpose of the Governance Foundation course is to confirm that a candidate has sufficient knowledge and understanding of the governance guidance including Enterprise Governance of Enterprise I&T; create awareness with their business executives and senior IT Management; assess the current state of their Enterprise I&T with the objective of scoping what aspects of best practices would be appropriate to implement.
fifalde.ca/competence/governance-foundation/
ITIL® 4 SPECIALIST: High Velocity IT (ITIL 4 SPECIALIST HVIT) - Training 2025
For individuals in management and service management roles who have a responsibility for practices such as customer/user experience (CX) managers/designers, account managers, service delivery managers, business analysts, project managers, portfolio managers Individuals who want to acquire the ITIL Managing Professional (MP) designation.
fifalde.ca/competence/itil-4-specialist-high-velocity-it/
ITIL® 4 SPECIALIST: Direct, Plan and Improve (ITIL 4 SPECIALIST DPI) - Training 2025
The ITIL 4 Specialist Direct, Plan and Improve is for IT leaders and managers of all levels of the organisation who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.
fifalde.ca/competence/itil-4-specialist-direct-plan-and-improve/
TIL® 4 SPECIALIST: Digital and IT Strategy (ITIL 4 SPECIALIST DITS) - Training 2025
ITIL® 4 Leader Digital and IT Strategy (ITIL 4 DITS) module focuses on the alignment of digital business strategy with IT strategy.
fifalde.ca/competence/itil-4-specialist-digital-and-it-strategy/
ITIL® V4 Générer de la valeur pour les parties prenantes - Formation Hiver & Printemps 2025
Le module traite tous les types d’engagement et d’interaction entre un fournisseur de services et ses clients, utilisateurs, fournisseurs et partenaires. Il est focalisé sur la conversion de la demande en valeur à travers des services axés sur la TI.
fifalde.ca/fr/competence/itil-4-generer-de-la-valeur-pour-les-parties-prenantes/
ITIL® V4 Diriger, Planifier et Améliorer - Formation Hiver & Printemps 2025
Ce module universel représente un élément clé des parcours ITIL 4 Managing Professional et ITIL 4 Strategic Leader. Le module traite l’influence et l’impact des méthodes de travail Agile et Lean et la façon dont elles peuvent être exploitées en faveur d’une organisation.
La formation fournira aux professionnels une méthode pratique et stratégique pour planifier et fournir une amélioration continue avec l’agilité nécessaire.
fifalde.ca/fr/competence/itil-4-diriger-planifier-et-ameliorer/
Providing Better Customer Service Workshop - Winter & Spring Training 2025
n today’s business climate, customer service training is more important than ever. Helping employees and managers to examine their attitudes about customer service and suggesting ways to boost their customer service performance is essential.
Getting people to see the multiple opportunities for improving customer service and retention is an important step in any quality-minded organization. Our workshop “Providing Better Customer Service” is effective with people at all levels, executives and employees alike, because each person is able to identify his or her own service action plan. The workshop is designed to give participants a profile of their customer service strengths and weaknesses and also to identify opportunities for improvement. It can be used as an individual analysis, a measure for personal development, a picture for building a service team, or an opportunity to identify changes needed in policies or operating procedures.
fifalde.ca/competence/providing-better-customer-service-workshop/
Knowledge Management - - Winter & Spring Training 2025
Knowledge fuels any successful organization. But the most vital knowledge is often intangible and cannot be easily captured or documented directly. It often resides in the experience, insights, actions, and interactions of the organization’s people, not in its databases or on its servers. Increasingly, organizations recognize the need to share and use the wealth of knowledge rather than merely to find efficient ways to store terabytes of information.
fifalde.ca/competence/knowledge-management/
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Providing Better Customer Service Workshop - Training 2025
his workshop will help the candidates to learn the best practices of Customer Service, practice with exercises and to improve.
Knowledge Management - Training 2025
his course is extremely complete and will provide you with the necessary tools to understand fully what Knowledge Management is, and how to define and implement properly the process.
https://fifalde.ca/competence/knowledge-management/
Service Catalogue - Training 2025
This workshop guides organizations in developing a service catalog in line with their specific needs
https://fifalde.ca/competence/service-catalogue/
Governance – Design & Implementation - Training 2025
This course is to confirm that a candidate has sufficient knowledge and understanding of the governance guidance including both the Design and the Implementation Guides of COBIT® 2019.
https://fifalde.ca/competence/governance-design-implementation/
TIL® 4 Foundation - Training 2025
The ITIL 4 Foundation course will enable students to understand a new way to look at IT Service Management through a Service Value System (SVS) and to successfully obtain the certification.
https://fifalde.ca/competence/itil-4-foundation/
ITIL® 4 SPECIALIST: Create, Deliver and Support (ITIL 4 SPECIALIST CDS) - Training 2025
Designed for the IT service management practitioners.
https://fifalde.ca/competence/itil-4-specialist-create-deliver-and-support/
ITIL® V4 Créer, Fournir et Soutenir - Formation Hiver & Printemps 2025
https://fifalde.ca/fr/competence/itil-4-creer-fournir-et-soutenir/
TIL® 4 Fondation - Formation Hiver & Printemps 2025
https://fifalde.ca/fr/competence/fondation-itil-4/
ITIL® 4 Sensibilisation - Formation Hiver & Printemps 2025
https://fifalde.ca/fr/competence/sensibilisation-a-itil-4/
Cloud Technology Associate - Winter & Spring Training 2025
https://fifalde.ca/competence/cloud-technology-associate-cta/
ITIL® 4 SPECIALIST: Drive Stakeholder Value - Winter & Spring training 2025
https://fifalde.ca/competence/itil-4-specialist-drive-stakeholder-value/
ITIL® 4 SPECIALIST: Direct, Plan and Improve - Winter & Spring Training 2025
https://fifalde.ca/competence/itil-4-specialist-direct-plan-and-improve/
ISO/IEC 27001 Foundation - Winter & Spring Training 2025
https://fifalde.ca/competence/iso-iec-27001-foundation/
ISO/IEC 20000 Foundation - Winter & Spring Trainingg 2025
https://fifalde.ca/competence/iso-iec-20000-foundation/
PRINCE2® 7th edition COMBO Course (Foundation and Practitioner) - Winter & Spring Training 2024
https://fifalde.ca/competence/prince2-7th-edition-combo-course-foundation-and-practitioner/
PRINCE2 Agile® Foundation - Winter & Spring Training 2024
This certification is aimed at professionals who work within a project environment including key staff involved with integrating project management with product delivery.
https://fifalde.ca/competence/prince2-agile-foundation/
Popular FAQ Articles:
Setting up or improving a performance management system
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Mise en place ou amélioration d’un système de gestion de la performance
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What is the user experience?
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Qu’est-ce que l’expérience utilisateur?
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Implementing a Transformation Management Office (TMO)
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Mise en place d'un Bureau de Gestion de la Transformation (BGT)
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Improving the Effectiveness and Efficiency of Support Organizations
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Améliorer l'efficacité et l'efficience des organisations de support
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Why should I measure the performance of my governance processes?
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Pourquoi devrais-je mesurer la performance de mes processus de gouvernance?
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How can I improve my business continuity processes?
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Comment puis-je améliorer mes processus de continuité d’activité ?
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PRINCE2 Agile® Foundation - Winter & Spring Training 2023
This certification is aimed at professionals who work within a project environment including key staff involved with integrating project management with product delivery.
https://fifalde.com/competence/prince2-agile-foundation/
PRINCE2® 6th edition COMBO Course - Winter & Spring Training 2023
PRINCE2 fits in with the best practice of AXELOS for the management of Portfolio, Programme and Project Management and therefore integrates well with MoP®, P3O® and MSP® among others.
https://fifalde.com/competence/prince2-6th-edition-combo-course-foundation-practitioner/
TIPA® Lead Assessor for ITIL® - Winter & Spring Training 2023
This course equips participants with the ability to lead a process assessment project based on the TIPA® framework and define the scope and plan of a project https://fifalde.com/competence/tipa-lead-assessor-for-itil/
TIPA® Assessor for ITIL® - Winter & Spring Training 2023
Learn how TIPA® for ITIL successfully combines the process assessment standard with the IT Service Management best practices described in ITIL https://fifalde.com/competence/tipa-assessor-for-itil/
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an Accredited, service provider of Service Management education and consulting. We deliver accredited, flexible and sustainable training on ITIL®, ISO 9001, ISO 31000, ISO/IEC 20000, ISO/IEC 27001, ISO/IEC 27002, TIPA®, TOGAF®, and more. Our business values are founded in trust, loyalty, professionalism and long term relationships.