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Fifalde Consulting
2 weeks ago
Fifalde Consulting

Providing Better Customer Service Workshop - Winter & Spring Training 2025

n today’s business climate, customer service training is more important than ever. Helping employees and managers to examine their attitudes about customer service and suggesting ways to boost their customer service performance is essential.

Getting people to see the multiple opportunities for improving customer service and retention is an important step in any quality-minded organization. Our workshop “Providing Better Customer Service” is effective with people at all levels, executives and employees alike, because each person is able to identify his or her own service action plan. The workshop is designed to give participants a profile of their customer service strengths and weaknesses and also to identify opportunities for improvement. It can be used as an individual analysis, a measure for personal development, a picture for building a service team, or an opportunity to identify changes needed in policies or operating procedures.

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Providing Better Customer Service Workshop - Winter & Spring Training 2025 n today’s business climate, customer service training is more important than ever. Helping employees and managers to examine their attitudes about customer service and suggesting ways to boost their customer service performance is essential. Getting people to see the multiple opportunities for improving customer service and retention is an important step in any quality-minded organization. Our workshop “Providing Better Customer Service” is effective with people at all levels, executives and employees alike, because each person is able to identify his or her own service action plan. The workshop is designed to give participants a profile of their customer service strengths and weaknesses and also to identify opportunities for improvement. It can be used as an individual analysis, a measure for personal development, a picture for building a service team, or an opportunity to identify changes needed in policies or operating procedures. https://fifalde.ca/competence/providing-better-customer-service-workshop/
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Fifalde Consulting
2 weeks ago
Fifalde Consulting

Knowledge Management - - Winter & Spring Training 2025

Knowledge fuels any successful organization. But the most vital knowledge is often intangible and cannot be easily captured or documented directly. It often resides in the experience, insights, actions, and interactions of the organization’s people, not in its databases or on its servers. Increasingly, organizations recognize the need to share and use the wealth of knowledge rather than merely to find efficient ways to store terabytes of information.

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Knowledge Management - - Winter & Spring Training 2025 Knowledge fuels any successful organization. But the most vital knowledge is often intangible and cannot be easily captured or documented directly. It often resides in the experience, insights, actions, and interactions of the organization’s people, not in its databases or on its servers. Increasingly, organizations recognize the need to share and use the wealth of knowledge rather than merely to find efficient ways to store terabytes of information. https://fifalde.ca/competence/knowledge-management/
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Fifalde Consulting
2 weeks ago
Fifalde Consulting

Governance – Design & Implementation - Winter & Spring Training 2025

The Governance of Enterprise Information and Technology (GEIT) introduced the candidate to six principles which are covered in detail and includes extensive guidance on components for governance of enterprise Information &Technology. This course is based on two COBIT® 2019 publications that are interlinked: the COBIT 2019 Design Guide and the COBIT® 2019 Implementation Guide. The Implementation guide refers in its workflow to the design guide, which contains ample detail on how to execute these steps.

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Governance – Design & Implementation - Winter & Spring Training 2025 The Governance of Enterprise Information and Technology (GEIT) introduced the candidate to six principles which are covered in detail and includes extensive guidance on components for governance of enterprise Information &Technology. This course is based on two COBIT® 2019 publications that are interlinked: the COBIT 2019 Design Guide and the COBIT® 2019 Implementation Guide. The Implementation guide refers in its workflow to the design guide, which contains ample detail on how to execute these steps. https://fifalde.ca/competence/governance-design-implementation/
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Fifalde Consulting
3 weeks ago
Fifalde Consulting

ITIL® 4 SPECIALIST: Digital and IT Strategy - Winter & Spring Training 2025

Module focuses on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

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ITIL® 4 SPECIALIST: Digital and IT Strategy - Winter & Spring Training 2025 Module focuses on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. https://fifalde.ca/competence/itil-4-specialist-digital-and-it-strategy/
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Fifalde Consulting
3 weeks ago
Fifalde Consulting

ITIL® 4 SPECIALIST: Create, Deliver and Support - Winter & Spring Training 2025

Designed for the IT service management practitioners responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery and who are seeking to obtain the ITIL Managing Professional (MP) designation.

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ITIL® 4 SPECIALIST: Create, Deliver and Support - Winter & Spring Training 2025 Designed for the IT service management practitioners responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery and who are seeking to obtain the ITIL Managing Professional (MP) designation. https://fifalde.ca/competence/itil-4-specialist-create-deliver-and-support/
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Fifalde Consulting
3 weeks ago
Fifalde Consulting

ITIL® 4 Foundation - Winter & Spring Training 2024

The ITIL 4 Foundation training can be valuable for individuals already certified under the previous version. As companies evolve, so do the demands on IT. As such, we are constantly keeping pace with the ever-changing requirements for IT Services.

A long awaited update to the best practice guidance of the IT Infrastructure Library was released in the winter of 2019. The ITIL version 4 and now its latest publication provides a holistic approach to managing services and maximizing business efficiencies.

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ITIL® 4 Foundation - Winter & Spring Training 2024 The ITIL 4 Foundation training can be valuable for individuals already certified under the previous version. As companies evolve, so do the demands on IT. As such, we are constantly keeping pace with the ever-changing requirements for IT Services. A long awaited update to the best practice guidance of the IT Infrastructure Library was released in the winter of 2019. The ITIL version 4 and now its latest publication provides a holistic approach to managing services and maximizing business efficiencies. https://fifalde.ca/competence/itil-4-foundation/
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Fifalde Consulting
3 weeks ago
Fifalde Consulting

ITIL® 4 Bridge - Winter & Spring Training 2024
The ITIL 4 Bridge training can be valuable for individuals already certified under the previous version. As companies evolve, so do the demands on IT. As such, we are constantly keeping pace with the ever-changing requirements for IT Services.

A long awaited update to the best practice guidance of the IT Infrastructure Library was released in the winter of 2019. The ITIL version 4 and now its latest publication provides a holistic approach to managing services and maximizing business efficiencies.
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ITIL® 4 Bridge - Winter & Spring Training 2024 The ITIL 4 Bridge training can be valuable for individuals already certified under the previous version. As companies evolve, so do the demands on IT. As such, we are constantly keeping pace with the ever-changing requirements for IT Services. A long awaited update to the best practice guidance of the IT Infrastructure Library was released in the winter of 2019. The ITIL version 4 and now its latest publication provides a holistic approach to managing services and maximizing business efficiencies. https://fifalde.ca/competence/itil-4-bridge/
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Fifalde Consulting
11 months ago
Fifalde Consulting

Popular FAQ Articles:
Introduction to ISO/IEC 27001 and its benefits
fifalde.com/faq-articles/
Articles FAQ Populaire:
Introduction à l’ISO/CEI 27001 et ses avantages
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Popular FAQ Articles: Introduction to ISO/IEC 27001 and its benefits https://fifalde.com/faq-articles/ Articles FAQ Populaire: Introduction à l’ISO/CEI 27001 et ses avantages https://fifalde.com/fr/faq-articles/
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Fifalde Consulting
1 years ago
Fifalde Consulting

Popular FAQ Articles:
What is customer experience?
fifalde.com/faq-articles/
Articles FAQ Populaire:
Qu’est-ce que l’expérience client ?
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Popular FAQ Articles: What is customer experience? https://fifalde.com/faq-articles/ Articles FAQ Populaire: Qu’est-ce que l’expérience client ? https://fifalde.com/fr/faq-articles/
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Fifalde Consulting
1 years ago
Fifalde Consulting

Popular FAQ Articles:
How to Successfully Implement the Service Configuration Management Practice?
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Articles FAQ Populaire:
Comment mettre en œuvre avec succès la pratique de gestion de la configuration des services?
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Popular FAQ Articles: How to Successfully Implement the Service Configuration Management Practice? https://fifalde.com/faq-articles/ Articles FAQ Populaire: Comment mettre en œuvre avec succès la pratique de gestion de la configuration des services? https://fifalde.com/fr/faq-articles/
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We specialize in Business Transformation and process re- engineering, using ISO standards and framework such as ITIL and COBIT, helping organizations to improve

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Thank you for visiting Fifalde Consulting Inc.,
an Accredited, service provider of Service Management education and consulting. We deliver accredited, flexible and sustainable training on ITIL®, ISO 9001, ISO 31000, ISO/IEC 20000, ISO/IEC 27001, ISO/IEC 27002, TIPA®, TOGAF®, and more. Our business values are founded in trust, loyalty, professionalism and long term relationships.