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Fifalde Consulting

2 months ago

ITIL® V4 Générer de la valeur pour les parties prenantes - Formation Hiver & Printemps 2025

Le module traite tous les types d’engagement et d’interaction entre un fournisseur de services et ses clients, utilisateurs, fournisseurs et partenaires. Il est focalisé sur la conversion de la demande en valeur à travers des services axés sur la TI.

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Fifalde Consulting

2 months ago

ITIL® V4 Diriger, Planifier et Améliorer - Formation Hiver & Printemps 2025

Ce module universel représente un élément clé des parcours ITIL 4 Managing Professional et ITIL 4 Strategic Leader. Le module traite l’influence et l’impact des méthodes de travail Agile et Lean et la façon dont elles peuvent être exploitées en faveur d’une organisation.

La formation fournira aux professionnels une méthode pratique et stratégique pour planifier et fournir une amélioration continue avec l’agilité nécessaire.

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Fifalde Consulting

2 months ago

Providing Better Customer Service Workshop - Winter & Spring Training 2025

n today’s business climate, customer service training is more important than ever. Helping employees and managers to examine their attitudes about customer service and suggesting ways to boost their customer service performance is essential.

Getting people to see the multiple opportunities for improving customer service and retention is an important step in any quality-minded organization. Our workshop “Providing Better Customer Service” is effective with people at all levels, executives and employees alike, because each person is able to identify his or her own service action plan. The workshop is designed to give participants a profile of their customer service strengths and weaknesses and also to identify opportunities for improvement. It can be used as an individual analysis, a measure for personal development, a picture for building a service team, or an opportunity to identify changes needed in policies or operating procedures.

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Fifalde Consulting

2 months ago

Knowledge Management - - Winter & Spring Training 2025

Knowledge fuels any successful organization. But the most vital knowledge is often intangible and cannot be easily captured or documented directly. It often resides in the experience, insights, actions, and interactions of the organization’s people, not in its databases or on its servers. Increasingly, organizations recognize the need to share and use the wealth of knowledge rather than merely to find efficient ways to store terabytes of information.

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Fifalde Consulting

2 months ago

Governance – Design & Implementation - Winter & Spring Training 2025

The Governance of Enterprise Information and Technology (GEIT) introduced the candidate to six principles which are covered in detail and includes extensive guidance on components for governance of enterprise Information &Technology. This course is based on two COBIT® 2019 publications that are interlinked: the COBIT 2019 Design Guide and the COBIT® 2019 Implementation Guide. The Implementation guide refers in its workflow to the design guide, which contains ample detail on how to execute these steps.

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Fifalde Consulting

3 months ago

ITIL® 4 SPECIALIST: Digital and IT Strategy - Winter & Spring Training 2025

Module focuses on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

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Fifalde Consulting

3 months ago

ITIL® 4 SPECIALIST: Create, Deliver and Support - Winter & Spring Training 2025

Designed for the IT service management practitioners responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery and who are seeking to obtain the ITIL Managing Professional (MP) designation.

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Fifalde Consulting

3 months ago

ITIL® 4 Foundation - Winter & Spring Training 2024

The ITIL 4 Foundation training can be valuable for individuals already certified under the previous version. As companies evolve, so do the demands on IT. As such, we are constantly keeping pace with the ever-changing requirements for IT Services.

A long awaited update to the best practice guidance of the IT Infrastructure Library was released in the winter of 2019. The ITIL version 4 and now its latest publication provides a holistic approach to managing services and maximizing business efficiencies.

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Fifalde Consulting

3 months ago

ITIL® 4 Bridge - Winter & Spring Training 2024
The ITIL 4 Bridge training can be valuable for individuals already certified under the previous version. As companies evolve, so do the demands on IT. As such, we are constantly keeping pace with the ever-changing requirements for IT Services.

A long awaited update to the best practice guidance of the IT Infrastructure Library was released in the winter of 2019. The ITIL version 4 and now its latest publication provides a holistic approach to managing services and maximizing business efficiencies.
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Fifalde Consulting

1 years ago

Popular FAQ Articles:
Introduction to ISO/IEC 27001 and its benefits
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Articles FAQ Populaire:
Introduction à l’ISO/CEI 27001 et ses avantages
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