ITIL® 4 Foundation

The ITIL 4 Foundation training can be valuable for individuals already certified under the previous version. As companies evolve, so do the demands on IT. As such, we are constantly keeping pace with the ever-changing requirements for IT Services.

A long awaited update to the best practice guidance of the IT Infrastructure Library was released in the winter of 2019. The ITIL version 4 and now its latest publication provides a holistic approach to managing services and maximizing business efficiencies.

Fifalde Consulting Inc.’s ITIL 4 Foundation course is a two- or three-day event that provides learners an extensive introduction to the core concepts of ITIL 4. With the help of ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the ITIL 4 Foundation certification from the accredited training organization.

At the end of the course, you will be able to:

Understand the key concepts of ITIL service management.

Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.

Understand the four dimensions of ITIL service management.

Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.

Understand the key concepts of continual improvement.

Learn the various ITIL practices and how they contribute to value chain activities.

This course provides you with the necessary tools to successfully obtain the ITIL 4 Foundation certification, which you will take online or if required we will administer on the second day of the course.

Every student receives:

Two or three days of Instructor Led Education and Exercise Facilitation

Learner Manual (excellent pre-class and post-class references)

Sample exams and exam preparation

Online or in-class Foundation Examination

This course is sold with the exam.

For more information, please see the ITIL Foundation V4 course syllabus – EN V1.0.pdf

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 Foundation

The ITIL 4 Foundation eLearning courses on this page are offered by iLEARN innovative